Unwashed, unworn and unused merchandise may be returned within 30 days of purchase date. *A completed return form must be mailed in with returned items* Do NOT attempt to return items if the above criteria is not met. Our returns department will be unable to process your return, and item(s) will be returned to sender. Click here to download a return form
Send Returns To:
3065 North 200 West Suite 400
North Logan UT, 84341
Once returned item(s) is/are received, your return will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, your refund will be issued to your bank immediately equal to the price of the returned item(s) minus shipping costs. Shipping charges will not be refunded. You will then receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund was initiated. (This is an aspect of how the banking system works.)
**There are no returns on door busters or Final Sale items. All items marked *Final Sale are not eligible for return.**
Promo codes are not valid on prior purchases. Items purchased with a promo code may be returned within 30 days of purchase for a refund of the price paid less shipping charges. Expired promo codes will not be accepted.
Claims for damaged or faulty items must be reported within 10 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty items to returns@ROOLEE.com. Only damaged goods will receive return labels.
**Swim wear with tampered or missing liners will be refused + no refund will be issued**
**Shoes must be returned with the original shoebox intact + unaltered, the shoebox cannot be used as a package. Any tape or labels placed on the shoebox will result in the package being refused + no refund will be issued**
Because of the rate at which items sell out we do not offer online exchanges. If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead. Exchanges are however accepted in person at our store location for purchases made online or in the store.
If you have any questions about returns please contact us.